Return Policy for Gem Rock Ceylon

At Gem Rock Ceylon, we strive to ensure your satisfaction with every purchase. Our Return Policy is designed to provide clarity and transparency regarding the return process. Please read the following guidelines carefully:

1. Return Timeframe:

• Returns must be initiated within 21 days from the date of purchase. Beyond this period, we regret that we cannot accept returns.

2. Eligibility for Returns:

• To be eligible for a return, items must be unused, undamaged, and in their original packaging.
• Customized or personalized items are exempt from return unless they arrive damaged or defective.

3. Return Process:

• Contact our Customer Service team at info@gemrockceylon.com to initiate the return process.
• Clearly state the reason for the return and provide the order number.
• Our team will guide you on the next steps, including the return address.

4. Return Shipping:

• The customer is responsible for covering the shipping costs associated with the return.
• We recommend using a trackable shipping service to ensure the safe return of the item.

5. Refund Procedure:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

6. Exchanges:

• We currently do not offer exchanges. If you wish to exchange an item, please follow the return process and place a new order.

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately at returns@gemrockceylon.com with clear photos of the product and packaging.

8. Non-Returnable Items:

• Certain items are non-returnable, including gift cards and downloadable software products.

9. Cancellation Policy:

• Orders may be canceled within 24 hours of purchase. After this period, cancellations are not guaranteed. Please contact us at info@gemrockceylon.com for assistance.

10. Refusal of Returns:

• Gem Rock Ceylon reserves the right to refuse returns that do not meet the above criteria or if the return is not initiated within the stipulated timeframe.

11. Policy Updates:

• Gem Rock Ceylon reserves the right to update or modify this Return Policy at any time without prior notice. Please review this policy periodically.

By making a purchase on Gem Rock Ceylon, you acknowledge and agree to adhere to the terms outlined in this Return Policy. If you have any questions or concerns, please contact our Customer Service team for assistance. We appreciate your understanding and cooperation.