Gem Rock Ceylon Return Policy

We at Gem Rock Ceylon are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we are here to assist you.

Eligibility for Returns:

  • Items can be returned within 30 days of receipt.
  • The item must be unused, in its original condition, and with all original packaging and certificates.
  • Custom-made jewelry or personalized items may not be eligible for return unless faulty.

Return Process:

  • Contact Us: Please email our customer service at info@gemrockceylon.com with your order details and reason for return.
  • Return Authorization: We will provide you with a Return Authorization Number and instructions for returning the item.
  • Ship the Item: Carefully package the item with all relevant documents and send it to the address provided. Return shipping costs are the responsibility of the customer.

Refund Policy:

  • Once the returned item is inspected, you will be notified of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days of receiving the item.
  • Refunds will be made via the original payment method.

Exchanges:

If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

Non-Returnable Items:

  • Custom orders, engraved or personalized items
  • Items damaged due to customer negligence or improper care

International Returns:

For international orders, any applicable customs duties, taxes, and shipping costs for the return are non-refundable.

Damaged or Defective Items:

If your order arrives damaged or you receive a defective item, please contact us immediately, and we will arrange for a replacement or refund.