We collect information from you when you interact with our website, place an order, or contact us. This includes:

• Personal Information: Name, email address, phone number, shipping address, billing information, and payment details.
• Account Information: If you create an account, we collect your username and password.
• Order History: Details of purchases and transactions made on our website.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. This may include your IP address, browser type, and browsing behavior.

We use the collected information for the following purposes:

• Order Processing: To fulfill and deliver your orders and process payments.
• Customer Support: To respond to your inquiries, provide support, and address any issues with your orders.
• Communication: To send you order confirmations, shipping notifications, promotional offers, and updates about our services.
• Personalization: To tailor our product recommendations and content based on your preferences and browsing history.
• Security and Fraud Prevention: To protect our customers and business from fraudulent activity and ensure a secure shopping experience.

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: Third-party companies that assist us in processing payments, fulfilling orders, delivering products, and providing customer support.
• Legal Obligations: We may disclose your information if required by law or in response to valid legal requests.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include:

• SSL Encryption: All sensitive data is transmitted securely using SSL (Secure Socket Layer) encryption.
• Restricted Access: Only authorized personnel have access to personal information.
• Secure Payments: Payment transactions are processed through trusted third-party gateways that adhere to strict security standards.

You have the following rights concerning your personal information:

• Access and Update: You can access and update your personal information by logging into your account.
• Deletion: You can request the deletion of your personal data by contacting us at info@gemrockceylon.com.
• Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions included in our emails.

We use cookies to:

• Enhance your shopping experience by remembering your preferences.
• Track website usage for analytics purposes.
• Provide relevant advertising (if applicable).

You can adjust your browser settings to refuse cookies or alert you when cookies are being used, although this may limit certain features on our website.

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies when visiting them.

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be modified accordingly.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@gemrockceylon.com.